BRD Knowledge Chatbot
Intelligent chatbot with advanced response capabilities for banking products, procedures and customer services
Client
BRD - Groupe Société Générale
Industry
Banking
Duration
6 months
Year
2025
The Challenge
BRD faced high volumes of repetitive customer inquiries, overwhelming the call center and increasing wait times. Customers wanted instant answers to simple questions about products, procedures and services.
Key requirements:
- Accurate and fast answers to banking product questions
- 24/7 availability without high operational costs
- Natural language in Romanian, not robotic
- Integration with existing BRD systems
- Ability to learn from real conversations
- Intelligent transfer to human operator when necessary
The Solution
We developed an intelligent chatbot based on OpenAI GPT-4, trained on 50,000+ real customer conversations at BRD to understand the specific Romanian banking context.
Technologies implemented:
The chatbot was specially trained for the banking domain, understanding specific terminology, financial products and BRD procedures. Includes feedback system and continuous improvement.
Measurable Results
Automatic Resolution
85% of inquiries are resolved automatically by the chatbot, without human intervention.
Available Non-Stop
Customers receive instant answers anytime, including nights and weekends.
Response Time
Responses generated in under 2 seconds, eliminating wait time.
Customer Satisfaction
Average satisfaction rating of 96% from customers who interacted with the chatbot.
The AI chatbot from UP2DATE has transformed how we handle customer support. What impressed me most was their approach - they didn't just implement GPT-4, they trained it on 50,000+ real conversations from our call center to truly understand Romanian banking terminology. The result? 85% of inquiries are now resolved automatically, 24/7, with 96% customer satisfaction. Our teams can now focus on complex cases that truly require human expertise.
Alexandru Nita
Head of Digital Innovation, BRD
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