AI automation: the next step after business digitization

Digitization was the first step. Companies have moved from archival files to digital files, from paper-based workflows to online CRMs. But digitization is not enough.

The next natural step is the automation of business processes with the help of artificial intelligence (AI).

In 2025, organizations that don't take this step risk losing ground to those who quickly adopt intelligent automation. This UP2DATE article explains why.

👉 If you want to see how much you could save monthly by automating with AI, use our interactive automation calculator (https://www.up2date.ro/servicii/dezvoltare-si-integrare-agenti-ai/).

From digitization to automation: what's the difference?

Digitization = transformation of data and physical documents into digital format. Example: scanning a contract.

Automation = using technology to perform repetitive tasks without human intervention. Example: an AI that automatically detects, registers and archives contracts in the inbox.

AI brings a plus: it can learn from data, anticipate, make decisions, communicate. Automation with AI doesn't just execute. Think. Analyze. Optimize.****

Why is this a natural step?

1. Because digitization has created the necessary infrastructure

• Data is already online: CRM, ERP, emails, files.

• We have "mapped" processes: approvals, receipts, payments, reporting.

Automation is now coming in and connecting these systems. It makes them work with each other, without people in the middle.

2. Because we face a shortage of qualified personnel

• According to McKinsey (https://www.mckinsey.com/capabilities/operations/our-insights/the-future-of-work-after-covid-19), up to 25% of employees in the administrative area may be redeployed by automation.

• Organizations are looking to scale their operations without additional hiring.

3. Because stagnant productivity costs money

• Studies show that employees waste an average of 1.8 hours/day on repetitive tasks.

• Gartner (https://www.gartner.com/en/newsroom/press-releases/2023-08-30-gartner-says-80--of-project-management-tasks-will-be-run-by-ai-by-2030) estimates that by 2030, 80% of project management tasks will be automated with AI.

Concrete examples

IT & Software

• Automation of application testing: 70% less human errors

• AI ticketing support: average response time decreased by 50%

Real Estate

• RPA for electronic signatures, data verification, CNP extraction — 85% reduction in processing time

Agriculture / Food

• Automation of orders between farmers and distributors: +40% logistics efficiency

** eCommerce**

• AI repricing, personalized recommendations, automatic return processing = +25% conversions

What can a company automate specifically?

• Automatic retrieval of requests from forms

• Document classification with AI

• Automatic sending of notifications, SMS, email

• Generate PDFs with dynamic data

• Data extraction from scanned documents (OCR)

• Automated internal workflows (approvals, tasks)

For detailed examples of concrete automations implemented by us, see also the article: https://www.up2date.ro/2025/04/24/8226/

Direct Benefits

✅ Reduced costs ✅ Eliminated errors ✅ Time saved ✅ Happier employees ✅ Real scalability

Frequently Asked Questions and Answers

"It's too complicated" Not if you have the right partner. UP2DATE does everything head-to-tail: analysis, implementation, maintenance.

“It will be expensive” In fact, the average ROI for automation is 250% in the first year.

"We don't have the processes well defined" Then it's the perfect time to define them together and optimize them.

Automation is about people

The goal is not to remove employees, but to free them from monotonous tasks. To be able to focus on what matters: creativity, relationships, innovation.

What UP2DATE does

• We automate processes from CRM, ERP, custom platforms

• We build AI agents specialized in your business

• We integrate with all the tools you use

• We deliver fast, measurable and tailored to your reality

📩 Do you have any questions? Complete our contact form (https://www.up2date.ro/contact/) and we will answer you as soon as possible. ****

Conclusion

Digitization helped you enter and stay in the game. Automation will help you win.

Companies that adopt AI now will be the leaders of tomorrow. The rest will pay dearly for the stagnation.

If you are ready to take digitization to the next level, we are your partner.