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AI knowledge chatbot for BRD
A GPT-4 banking assistant trained on 50,000+ real conversations — 24/7, sub-2-second answers in natural Romanian, with smart handoff to human agents.
85%
auto-resolution
96%
customer satisfaction
<2s
response time
The challenge
BRD was handling large volumes of repetitive customer questions, overloading the call centre and increasing wait times. Customers wanted instant answers about products, procedures and services.
- Accurate, fast answers about banking products
- 24/7 availability without large operational cost
- Natural Romanian, not robotic language
- Integration with BRD's existing systems
- Learning from real conversations
- Smart handoff to a human agent when needed
What we did
We built an intelligent assistant on OpenAI GPT-4, trained on 50,000+ real BRD customer conversations so it understands the specifics of Romanian retail banking. Senior engineers own quality and safety — AI is a capability inside the product, with a clear handoff to human agents.
Stack: OpenAI GPT-4, Python, FastAPI, Redis, NLP, banking APIs.
The results
The chatbot resolves 85% of queries automatically, answers in under 2 seconds and is available 24/7 — reaching 96% customer satisfaction and freeing the call centre to focus on complex cases.
