Project context
Smith & Smith provides money-transfer services. The project brings the user’s interaction with the existing service to mobile.
The challenge
The mobile experience needs an understandable transfer flow and a connection to the company’s existing backend. Authentication and transfer status are essential parts of the journey.
Project objectives
- Mobile access to transfer initiation.
- Integration with the existing backend.
- Biometric authentication and transfer updates.
Solution and implementation
UP2DATE built native iOS and Android apps connected to the transfer service’s backend.
The applications include biometric authentication, transfer initiation and tracking, and notifications. The mobile channel gives users phone access to the existing service.
Delivered outcome
Users have a mobile channel for initiating and following international transfers. The integration connects the apps to the system that manages those transfers.
What to take away
When taking an existing service to mobile, clarify the app’s responsibilities and those of the backend. Authentication, transfer states and errors should form one coherent journey.