Project context
HeyDoc connects patients with professionals for non-emergency care at home. Availability depends on approved professionals in the area.
The challenge
A home visit requires coordination of service, address, price and arrival. The project needed to connect the patient’s request, the professional’s activity and post-visit documents.
Project objectives
- A shared patient and professional workflow.
- Offer confirmation and arrival tracking.
- Reports and payment within the same journey.
Solution and implementation
UP2DATE built a workflow in which the patient chooses a service and address, receives an offer and estimated arrival time, then confirms. Professionals receive requests after their accounts are approved.
- A request and confirmed offer.
- Transport tracking and QR confirmation of the visit’s start.
- A medical report available in the app.
- Payment reserved on acceptance and processed after the consultation.
Delivered outcome
HeyDoc brings the request, offer, arrival, report and digital invoice together. Patients and professionals share a connected journey for a non-emergency home visit.
What to take away
For home services, design the handoff between stages: who confirms arrival, when the report becomes available and when payment completes.